A recent Facebook post and a WeddingWire review by Mehek Akbar praised a West Belmont Place wedding planner. Rachael Mull, the bride’s on-site coordinator was humbled to read such a review about herself, but we had to share it with you. The wedding venue received 5.0 out of 5.0 stars on WeddingWire. Mehek, thank you for taking the time to write such a detailed review!
I am so happy I chose West Belmont Place as my venue. It’s a gorgeous venue with lush green grounds and lots of trees. The inside is very contemporary and artsy. But more than the look of the venue, what sold me was the superb customer service I received from Rachael Mull, my event planner at West Belmont Place. From our initial emails and first meeting till the end of the event, Rachael was a gem to work with. I visited 30 + potential venues for my wedding reception and no other venue came close to the great customer service I received from Rachael at West Belmont. She was so friendly and helpful. She went above and beyond to make everything perfect for us. She never answered with a straight no; rather, if she was unsure of something, she would always reply positively, saying she was sure she could work something out for us. Every question, every request, every wish of mine – Rachael fulfilled. I was often late to my appointments with her (I live quite far from the venue) and I often had a large group of family come with me. But that didn’t bother or annoy Rachael. She was always very pleasant and patient with us, as we would ask her endless questions and take our time to walk the venue and plan. She worked great with the rest of my vendors to make sure everything was set for the wedding. The day of the reception, I wasn’t there for set up. But my brother told me that Rachael was there the entire time, going out of her way to help my family and friends set up. We felt so comfortable and assured going into the wedding because we knew we were in good hands with Rachael. She did a superb job coordinating my wedding. I cannot say enough good things about her customer service. And it’s not just me; my husband and entire family feel the same way about Rachael and her service. Besides Rachael, all the other staff we came into contact with at West Belmont was also really great. Everyone was so friendly and willing to help with a smile on their face. We made a lot of changes to the wedding itinerary and a lot of the information we didn’t get to Rachael till a few days before the wedding. But she was totally okay with it and still ensured that we got everything that we had asked for. This venue was slightly out of my budget but the main reason why we chose it is because of Rachael Mull’s exemplary customer service. I would recommend West Belmont Place 100% as a wedding venue. Their whole staff is great but since I worked with Rachael the closest, I would definitely say to request her as your event coordinator.
-Mehek, wed at West Belmont Place July 2012
Kudos to Rachael for another job well done! To view photos of Mehek and Ovais’s big day, check out the couple’s wedding photography on Naureen Bokhari’s Facebook page. Congratulations Mehek and Ovais. View past reviews from brides at West Belmont Place.